Payment Methods
My preferred payment methods are Credit Card and PayPal®. All payments must clear before any shipments are scheduled.
Shipping
I ship all orders overnight via FedEx. Shipping is $59 for all orders (an unlimited number of animals may be sent in one order, and multiple orders may be combined to save on shipping). All orders over $1,000 ship for free. All shipping supplies are included in the shipping cost (I do not charge extra for summer or winter packaging).
I only ship on Monday, Tuesday and Wednesday. Buyers must follow the shipping instructions in the order confirmation email to book a shipment. No orders are shipped without confirmation and proper scheduling.
I also send a shipping status email every Friday that lists my shipping schedule for the following week. You can schedule a shipment by replying to that email.
Shipping is weather dependent. My limits for shipping are a daytime high below 90 °F as well as a nighttime low of 32 °F.
Live Arrival Guaranteed
Live arrival is guaranteed, assuming the following three conditions.
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First, the temperatures have to be safe. Safe temperatures are between 32 °F (overnight low) and 90 °F (daytime high) for the entire duration of the shipment. I provide heat and cold packs at no extra charge, so be sure to let me know if one will be needed for your area at the time of your shipment. I generally check the temperatures before booking all shipments, and I will hold any shipment I consider unsafe, but guaranteeing proper shipping temperatures in your area is YOUR responsibility. Please check your forecast prior to scheduling a shipment. If your area does not have safe shipping temperatures at the time of your purchase, I am happy to hold your animal(s) until safe shipping weather is reached, at no charge to you.
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The second condition is that someone must be present at the designated shipping address for the FIRST delivery attempt. If no one is present at the designated shipping address at the designated delivery time, the live arrival guarantee is void. You may want to consider having your animals shipped to your place of employment if you have any doubt about being home to receive the package. Safe shipping temperatures are always at MY discretion, and I may choose not to ship your animal at any time if I feel it is unsafe. This is not to make things harder on you, but I would rather you wait a few more days than receive a dead animal. If a shipment is delayed, your animal(s) will be given the top-notch care all my animals receive at no additional cost to you, until a safe shipping day is reached. Unfortunately, I cannot be held responsible for any damages incurred as a result of an incorrect address or delays on the part of the carrier.
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The third condition is that I must be provided with an accurate shipping address. I will send your order to the shipping address you provide with your order. If this address is incorrect and the shipment is delayed, the live arrival guarantee is void. If you need your order shipped to an address other than the shipping address on your invoice, please make that clear when you email to schedule your shipment.
D.O.A.s
In the rare case you receive an animal that perished during shipment, you must contact me by phone (leave a message if necessary) or email within 1 hour of the shipment being delivered, no exceptions. Photographic proof is required in all cases. At my discretion I may require the animal to be returned to me, at your expense. Once my investigation is complete, compensation will be issued as either a comparable replacement animal or store credit. Cash refunds will not be given under any circumstances.
Gecko Tails
Geckos dropping their tails is a completely natural process and does not harm or devalue the animal at all. Because of this, I do not offer a guarantee on gecko tails during shipping. Tail drops during shipping are very rare, but can happen.
Sexing Policy / Pore Sexing
Any animal listed for sale on my website as definitively male or female is guaranteed to be that sex. If you receive an animal that was sold to you as a guaranteed sex and it turns out to be the opposite, you must notify me as soon as the error is realized. The original must then be returned to me, following my safe shipping guidelines, at your expense. I will inspect the animal, and a comparable replacement will then be sent to you at my expense, or store credit given at my discretion.
Gecko Colors
I provide clear and accurate pictures of each gecko for sale that show them in the best light and as accurately as possible. I have invested a lot of time, money and personal education into my picture taking process to get the best possible pictures of my animals. The color of my animals is NEVER edited in any way in any of my photographs, and all pictures are true to life. That being said, I offer no guarantees on color. Crested geckos can change color drastically for a large number of reasons, and different phones and computers display colors slightly differently. Rest assured, however, that the gecko you see on the website is what your gecko will look like in person. (I am consistently told my geckos look even better in person than in photographs.)
Payment Plans
I am happy to offer installment plans at checkout as a purchase option.
Local Pickup
Local pickups can sometimes be arranged on a case by case basis, but cannot be guaranteed. Please contact me via email to arrange a local pickup in the Denver area.
Abandoned Orders
I ask that all orders be scheduled for shipment within 45 days of the date of purchase. I am happy and more than willing to hold on to geckos ordered for a number of reasons (shipping not available due to weather, or plans to add more geckos to an order, for example). Geckos that spend more than 6 months with me without a shipment being scheduled will be considered abandoned. These geckos will once again become the property of Altitude Exotics, and NO REFUNDS (neither cash nor store credit) will be given. Exceptions will be made for extreme weather circumstances if shipping cannot be accomplished. However, if I receive no contact from the buyer after 6 months, all geckos and payments will be forfeit.
By placing an order on my website, you are agreeing to my policy that all sales are final. No refunds will be given under any circumstances. Please be certain you are serious about your order before placing it.
I am committed to providing my customers with the best experience possible. If you experience any problems with your animals, do not hesitate to contact me.